This week’s blog examines the informal question ‘be like’ to ask customers and guests about their experiences and ensure a robust quality assurance cyle.

Small Talk Are you a customer-facing professional? Customer-facing roles such as a hostess, butler, waiter, bartender, barista are all positions which require successful customer interactions.  Conversations must be successful in connecting positively with your customers, making…

Introduction I often hear my students say: “Will means the future.”  Whilst, this is partly true, ‘will’ means much more!  In this week’s blog I present seven…yes, that’s right… seven key uses of will.   The…