While there are pros and cons to virtual learning, I will present the environmental benefits of online learning for your hotel or hospitality business as our educational landscape evolves.

Echo Questions are a conversational catalyst. Master them and say good bye to awkward silences in conversations.

Small Talk Are you a customer-facing professional? Customer-facing roles such as a hostess, butler, waiter, bartender, barista are all positions which require successful customer interactions.  Conversations must be successful in connecting positively with your customers, making…

Word Stress What is the biggest cause of unintelligibility (not understanding someone)?   Mistakes in word stress are the most common cause of misunderstandings in English. What is word stress?   Words are made of syllables. …

How can you write short, snappy and evocative social media posts in English to sell your hotel? The answer is simple. Alliteration.

Bathroom Amenities Locally made products and clear and evident sustainability practices are all key to providing guests with luxurious lotions and potions alongside a regenerative philosophy to bathroom amenities. When describing your hotel’s bathrooms and their…

British vs American English:  Food and Drink When it comes to food and drink, British and American English has many differences!  So when it comes to understanding a guest’s room service request, stocking up the minibar…

British and American English has some curious differences.